My device was tested faulty by your technical support team, can it be replaced?

We only replace devices with no physical damage and that is within the warranty period. i.e., 1 year from date of purchase.
Devices which are not under warranty can be replaced but at a fee as stipulated in the table below.

Devices Price (SCR)
TV Decoders 1150
Modems 1150
Telephones (Landline) 373.75
Remotes 230
Power adapters & HDMI cables 115