We only replace devices with no physical damage and that is within the warranty period. i.e., 1 year from date of purchase. Devices which are not under warranty can be replaced but at a fee as stipulated in the table below. Devices Price (SCR) TV Decoders 1150 Modems 1150 Telephones (Landline) 373.75 Remotes 230 Power adapters & HDMI cables 115
Yes, we do sell devices subject to its availability in stock. See below table for details. Devices Price (SCR) TV Decoders 1150 Modems 1150 Telephones (Landline) 373.75 Remotes 230 Power adapters & HDMI cables 115
We strongly encourage subscribers to move from copper to fibre. For details regarding your connection and how to connect to fibre, please contact our call centre.
The room must be located in the same building as the previous device location. Please note that there is a charge of SCR575 for room-to-room device relocation. Once payment is done, our technician will complete your installation within 7 working days.
Yes. Change of location is a chargeable service at a cost of SCR1150. Parcel number of new location must be provided to check availability of network. A letter of permission is required if you are leasing the property. Once payment is done, our technician will complete your installation within 7 working days.