4414243
support@intelvision.sc
The issue can be caused by Data not available or Data connection is slow, thus causing the service to timeout You need to power reboot (switch off/on) the modem. Contact our office if issue persists after reboot.
The first thing you have to check is the power source. Unplug the power cord from your device and the socket and then plug it again. Switched on power socket and device. If connected and still not coming on, bring the device and power adaptor to our office for further diagnostic.
The problem could either be on the internet devices or the other devices trying to connect to the internet. To isolate the problem please do the following. Restart your internet device (mobile, Laptop, etc) and attempt to connect to your WiFi Restart your modem. Contact our customer service for assistance if problem persist.
You may choose to manually change your password by accessing your modem’s admin page or Contact our customer support on 4414243 for assistance.
This could be an issue with either your personal internet device or the Intelvision modem. Please check if signal cable behind the modem is connected and tightly fixed. If your device is connected via a LAN (network cable), ensure that the cable is properly connected to the modem and your computer. Restart both, your internet device (computer or mobile phone)…
Flashing red light typically indicates loss of signal and your internet may be out. Switch off the device for 30 seconds then switch it back on. If the LED is still on after restart, please contact our customer services for assistance.
You can view your usage by logging-in to iCare. From your preferred internet browser, visit intelvision.sc Click on iCare located at the top right corner Log in with your username and password. Click on account Summary Click on the internet package you are currently looking for the usage to view your report.
All customer should have an active subscription on both Internet and Tv.
We only replace devices with no physical damage and that is within the warranty period. i.e., 1 year from date of purchase. Devices which are not under warranty can be replaced but at a fee as stipulated in the table below. Devices Price (SCR) TV Decoders 1150 Modems 1150 Telephones (Landline) 373.75 Remotes 230 Power adapters & HDMI cables 115
Yes, we do sell devices subject to its availability in stock. See below table for details. Devices Price (SCR) TV Decoders 1150 Modems 1150 Telephones (Landline) 373.75 Remotes 230 Power adapters & HDMI cables 115